East-West Medical Clinic, B28 Greater Kailish, Part 1, New Delhi- Day Six and seven

Have made it as far as the Air India Business class lounge...which we never intend to do again..for too posh,

Absolutely no thanks to the insurers, and aft much and constant harassment and very expensive and inconvenient phone calls ( considering the maximum top up of 300 rupees) , and the fact that it costs even to receive the calls, the insurer managed to work out

1. We had tickets

2. That we were noted as special needs/ wheel chair assistance

3, we needed and ambulance to the Delhi airport and....

4. "Their" medical supervisor thought it would be ok for is to take a taxi or a private car from the airport to the Knox private hospital.  ( this was the only time that abc has yelled at poor Kate at Customer Care who are sub contractors to cover more insurance)

And then with 10 minutes before we were due to leave the clinic, the clinic tells us that there has been no guarantee of payment, and we would not be getting our paper work and file  'til this was done.  This is second time they've done this....

The ambulance ride, lights and siren all the way, then pretty tight security at the airport where unless you have passport and eticket you don't get into any building within departures, soldiers and police....all armed, some even have big guns..

Each if these required specific phone calls, and a different person to speak to....so we are really annoyed at the insurance company who has to take responsibility for the work their sub contractors do.

So....make sure you research exactly what experience your insurer has who are their partners in the country you are travelling to, what these partners' reputation is, and that they will return phone calls, and don't always take the one Flight Centre foists upon you.  Do your research. 

East-west clinic and rescue service  was the only thing right they did, and we can not speak highly enough of the medical care we got there.  Enough ranting....

We are on our way home.....leaving soon and arriving back home some time tomorrow morning, straight to the hospital, and get Nathalie settled there.    A big nursing issue in India, appears to be the reluctance to provide sufficient and proactive pain relief....what we would take for a headache at home. 2 x 500 mg paracetamol, they provide less 1 x 650 mg paracetamol post op...we could not make them understand the concept of developed tolerance...they must of thought we were seekers.

Andrew's every day medication is more than the post op stuff Nathalie got. 

Love to youse all and I will finalise once we get back......